SEE Center
(Service Enterprise
Engineering)
- The SEE Center (SEE = Service Enterprise Engineering): A Technion
IE&M and Penn-State IME Partnership, January 2007. (PDF-68KB)
- Trofimov, V., Feigin, P., Mandelbaum, A. Ishay,
E., Nadjharov, E. DATA-MOCCA: Data MOdel for Call
Center Analysis. Volume
1: Model Description and Introduction to User Interface, July 2006. (PDF-933KB)
- Mandelbaum A. Data-MOCCA: Lectures and
Demonstrations. 2005-2008. (Zip File – 35.7MB)
- SEEStat Tutorials, June
2008 (Zip File –
10.3MB)