MSOM Conference 2010

June 27-29, 2010

MSOM 2010 Home Page (Link).

Lectures

1. Empirical Adventures in Call Centers, Emergency Departments, … Mandelbaum A. (PDF-6.6MB)

2. Emergency Department (ED): The Case for Service Engineering. Marmor Y. (PDF-1MB)

3. On the Accuracy of Delay-History-Based Predictors in Large Call Centers. Armony M. (PDF-332KB)

4. Skill Based Routing: Data-Based Review and Research Prospects (Part II: Staffing and Routing). Gurevich I. (PDF-2MB)

5. Uncertainly in the Demand for Service: The Case of Emergency Department and Call Centers. Zeltyn S. (PDF-487KB)

6. Queueing Systems with Heterogeneous Servers: On Fair Routing from Emergency Departments to Internal Wards. Tseytlin Y. (PDF-610KB)

7. Design and Inference of a Call Center with an Answering Machine (IVR) Khudyakov P. (PDF-643KB)

8. The Erlang-R Queue: Time-Varying QED Queues with Reentrant Customers in Support of Healthcare Staffing. Yom-Tov G. (PDF-3.78MB)

9. Data-Based Service Engineering (Science, Management) in Call Centers, Hospitals… Mandelbaum A. (PDF-6.6MB)

SEEStat Tutorial

SEEStat Tutorial (PDF-495KB), Solution (PDF-1.2MB).