APS Stockholm Conference 2011

July 06-08, 2011

APS 2011 Home Page (Link).

Lectures

1. Patient Flow in Hospitals: A Data-Based Queueing Perspective. Armony M. (PDF-1MB)

2. On Fair Routing from Emergency Departments to Hospital Wards: QED Queues with Heterogeneous Servers. Tseytlin Y. (PDF-343KB)

3. Queueing Models with Uncertain Arrival Rate: Theory and Validation. Zeltyn S. (PDF-497KB)

4. DataMOCCA Data Models for Call Center Analysis. Feigin P., Mandelbaum A. (PDF-128KB)

5. Data-Based Science for Service Engineering and Management or: Empirical Adventures in Call-Centers and Hospitals. Mandelbaum A. (PDF-7.5MB)

6. The “Anatomy of Waiting” for service. Mandelbaum A. (PDF-753KB)

7. SEEStat 3.0 Tutorial. Technion SEELab (PDF-1.2MB)