16th Industrial Engineering and Management Conference

March 23-24, 2010

The 16^th Industrial Engineering and Management Conference Home Page (Link).

Lectures

1. The Erlang R Queue: Time-Varying QED Queues with Reentrant Customers, in Support of Staffing Healthcare Personnel. Yom-Tov G., and Mandelbaum A. (PDF-957KB)

2. Patients Flow Monitoring and Control Within Emergency Department. Carmeli B. (PDF-2.8MB)

3. Uncertainty in the Demand for Service: The Case of Emergency Department and Call Centers. Maman S., Mandelbaum A., and Zeltyn S. (PDF-195KB)

4. Emergency-Department Simulation in Support of Service-Engineering: Staffing Over Varying Horizons. Marmor Y., Mandelbaum, A., and Zeltyn S. (PPT-486KB)

Plenary Lecture

Abstract (PDF-12KB).

Lecture, Data-Based Service Engineering (Science, Management) in Call Centers, Hospitals, … Mandelbaum, A. (PDF-11.5MB).