- General Information
- Research Summary
- Current Research Projects
- Selected Publications
- In The Press
- UK Podcast - HR Brief on Customer Anger
- When One Group Member is Angry - The Marker
- The Waiting Experience - Yediot Aharonot
- Waiting on the Phone -- The Marker
- 60 Seconds on Anger in Virtual Teams – Galei Zahal
- Waiting on the Phone - Newsweek
- Emotion in Organizations
- Psychology of Queues and Waiting
- Artifacts, Routines and Organization
- Customer Service
- Employment Advertising
- The Process of Application for Employment
- Handwriting Analysis in Personnel Selection
- Working with Computers
- Quality Circles
- Professional forums and editorial boards:
- Emotions in Organizations
- Organization Science
- Journal of Service Research
- Academy of Management Review
- Research Seminar in Service Management
- Frontiers in Services
- Courses currently taught:
- Organizational Behavior (term A and B).
- Emotions in organizations (098660) (term B).
- Current Presentations
- My CV
| Emotion Expression and Globalization | PowerPoint PDF |
| Anger and its Effects in Work Organizations | PowerPoint |
| Anger in Groups | PowerPoint |
| Artifacts and Organizations | PowerPoint |
| A Psychological Look at Queues | Power Point PDF |
| Emotion in Service Delivery | Power Point PDF |
| Qualitative and Field Studies of Emotion | Power Point PDF |
| Economic Empowerment for Women | Power Point PDF |
| Reflections on Cross-Cultural Research | Power Point PDF |
- Contact information
-
- Email:
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anatr
ie.technion.ac.il
- Phone:
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(972-4) 829-4421
- Fax:
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(972-4) 829-5688
- Office:
- Bloomfield - 313
- Address:
-
Prof. Anat Rafaeli
William Davidson Faculty of Industrial Engineering and Management
Technion - Israel Institute of Technology
Technion City, Haifa 32000
Israel
